Across the NicoleVerse | About Nicole
Creative
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Curious
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Compassionate
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Customer-Obsessed
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Data-Powered
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Repeatable Results
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Creative • Curious • Compassionate • Customer-Obsessed • Data-Powered • Repeatable Results •
Duality has been Nicole’s Superpower for a while
a Southern Gal with NYC Grit
Born in the South, I understand the importance of hospitality and community. Having lived in NYC for years, I understand hustle, grit, and grind
a Creative with Innovative Prowess
I have projects that are highly analytical or technical, and I have projects that are incredibly creative and artistic, with hybrids in between. I consider it a huge benefit to be able to bring both to the table
Computer Science meets the Arts
I double majored in Computer Science and English, and have always loved technology and intelligent innovations; as well as great storytelling and the Arts
0-to-1 and 1-to-N Products
I have built companies, teams, concepts, partnerships, products, and programs from scratch, and I have also been brought in to transform, revitalize, reimagine, scale, and grow existing ones successfully
Startup Founder with Corporate Chops
I’ve been successful at being both a scrappy startup Co-Founder and a Fortune 100 Leader. I’ve been both an influential, cross-functional Individual Contributor, and a People Leader of all-sized teams
Customer-Obsessed & Business Growth
I have a knack for delivering repeatable results by centering the customer while also exceeding the needs of the business, such as revenue and efficiencies
Expertise
Marketing • Branding • Launch & Go-to-Market (GTM) • Product Marketing (PMM) • Customer Lifecycle Marketing • Artificial Intelligence • Positioning • Adoption, Growth & Monetization • Product Management • Content & Copywriting • FinTech • eCommerce • SaaS • Customer Experience and Success • Mobile, Digital & Omni-Channel • Analysis, Data Insights & Consumer Behavior • VOC & Market Research • Strategy • Strategic Planning • Transformation • Storytelling
Select Highlights
10+ years of exciting experience
Discovered, developed, and delivered $500M+ in revenue
Launched 100+ products / features to market, including many 0 to 1, firsts & best-in-class, new mobile apps & multiple A.I. products
Drove usage increases by double-digits in 50+ products / features, with 75+ all-time-high records – including new and existing products
Multiple years starting, building, mentoring, and leading across teams of 1 to 300+, directly as a people leader, and indirectly, cross-functionally, and as individual contributor / consultant
Led, developed, and implemented investments, business cases and strategic plans of $200M+
Led and contributed to over 100 pieces of thought leadership, reporting, marketing, content, and research
Delivered multiple, record-high customer satisfaction scores; reductions in call volumes, costs, and sales support hours
Helped lead teams toward over 20 industry awards